Voice Assistant is a
full-featured voice processing platform that enhances other OAISYS
products by answering and transferring calls, playing recorded prompts,
collecting customer provided information and recording calls.
Voice Assistant is the engine behind all voice processing capabilities
in the OAISYS suite. Working in conjunction with other OAISYS modules,
Voice Assistant provides even more capabilities to each application such
as making announcements to callers, performing overhead paging
announcements, prompting callers for information and attaching it to the
phone call, validating user information from a database, recording
telephone conversations, sending beeper messages and playing a menu of
choices for a caller to act upon.
Interactive Voice Response
Voice Assistant is a flexible interactive voice response (IVR) system
that provides callers with automated access to information or collects
information from the caller such as an account number or PIN. The
combination of hardware and software makes Voice Assistant dynamic in
that its functionality is shared across all other OAISYS applications
for a complete and integrated solution.
The Database Assistant option connects Voice Assistant with any
industry-standard ODBC compliant database to provide customers with even
more automated information including order entry, job status, site
locations and customer surveys.
Text Reader is a text-to-speech engine that "speaks" database
information to the caller. This benefits applications with extensive
information such as requesting addresses or product information. Text
Reader eliminates the need to record voice prompts with the information.
Voice Assistant saves company resources and time by automating routine
telephone processes such as collecting customer information and
providing callers with routine and relevant information.