OAISYS Net Phone provides users with telephone features and
call-handling functions directly from the computer. Net Phone manages
incoming and outgoing call functions and synchronizes with a company's
operations, CRM or contact software. Options such as dialing, answering,
transferring, placing a call on hold and ending calls are accessible
from the computer through Net Phone's graphical interface.
Screen Pops and
Net Phone can integrate many popular software packages with the phone
system for efficient applications. Software packages such as Microsoft
Outlook, ACT!, Goldmine and TeleMagic, and many more can integrate for
automatic database lookups (or screen pops) and click-to-dial
The Personal Call Handler saves time by automatically performing routine
call-handling events. Users can choose to route calls without Caller ID
directly to voicemail, launch e-mail or contact programs and log into an
ACD group when starting up.
Call Notes allows a user, or any OAISYS module, to add information to a
call. Information that can be added ranges from text notes to account
numbers to web addresses. As the call is transferred, any Net Phone user
who receives the call can view the Call Notes. Net Phone users can see
information the caller entered into the Voice Assistant IVR, information
attached to the call by Call Router, and any information that previous
call recipients entered.
versatility allows you to control calls, capture important customer data
and provide customers with superior service.